If you need to cancel your subscription, please contact our team by phone, and we will assist you with the cancellation process. We will schedule a time to pick up the monitoring sensors and hub. The Nest thermostat is included in your subscription and becomes your property after the first year.

The Nest thermostat is billed at $24.99 per month during the first year. If you cancel before the end of the first year, you will be charged for the remaining months. For example, if you cancel in the third month, you will owe $224.91 for the remaining nine months (9 x $24.99). After the first year, the monthly charge for the thermostat is $0.00.

If the monitoring equipment is not returned or if pickup is not arranged, a non-return fee of $250.00 will be charged. After one year, only the return of the monitoring equipment is required upon cancellation.

Price protection guarantees that your subscription rate is locked in from the date you join, protecting you from inflation and any future price increases.

As a Comfort Club member, you receive priority scheduling for all services. Additionally, you won’t be charged extra for emergency or after-hours services, and you’ll benefit from maximum repair discounts and free diagnostics. Just call us or request service from the CrackerJack Comfort Club app. or from your customer portal.

CrackerJack Cash is a reward system for Comfort Club members. You earn CrackerJack Cash with every repair, maintenance service, and each year you’re a member. You can redeem these rewards for air quality products, system replacement credits, and other services inside the app.

The annual maintenance visit includes a comprehensive 40-point inspection and cleaning of your outdoor unit (air conditioner). Our technicians check all critical components to ensure your system runs efficiently and safely including all electrical components, wiring, refrigerant levels, airflow and static pressure, and safety/code inspection.

The app, available on the Apple App Store and Google Play Store, allows you to monitor your system’s performance, receive alerts, request service, chat with a professional 24/7, and order filters. It’s your one-stop solution for managing your home’s comfort.

The monitoring system tracks your HVAC system’s performance, detects issues, and sends real-time alerts through the CrackerJack Comfort app. Our team of experts also monitors your system 24/7, providing peace of mind and proactive maintenance.

The Nest Thermostat helps you control your home’s temperature more efficiently. It learns your schedule and preferences, adjusts automatically, and can be controlled remotely via your smartphone. It’s included for free with your CrackerJack Comfort Club Membership.

Members enjoy a range of benefits, including a free Nest Thermostat, free home comfort system monitoring with a smart app, 24/7 system monitoring, priority service with no extra fees, CrackerJack Cash rewards, annual maintenance inspections, and price protection from inflation.

The CrackerJack Comfort Club Membership is a comprehensive HVAC maintenance plan that includes a FREE Nest Thermostat, 24/7 system monitoring, exclusive rewards, and annual maintenance inspections. It’s designed to keep your home’s heating and cooling systems running efficiently and reliably.